Ashley Furniture - check your furniture before accepting delivery! Coverage on manufacturer defects will begin upon expiration of the one (1) year manufacturer warranty and continue through the five (5) year period. Customer pick-up items do not receive in-home warranty coverage except when purchased with a protection plan and those items will need to be returned to the corporate distribution center or regional pick-up center for warranty coverage. Showrooms cannot accept merchandise for service. Just wanted to share, we have had horrible customer service with the Ashley Furniture store on Woodlane Rd. Rules and conditions apply. All mattress reselections are subject to a $99.95 fee that covers handling, inspection and pick-up of your original mattress and delivery of your new mattress. We require proper identification (e.g. It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. Location: 2799 E Bidwell St, Folsom, CA 95630, USA Review #1381469 is a subjective opinion of Crystal M of Roseville, CA . In home service on merchandise under warranty. It is important that you carefully measure your space before placing your order. Errors on Our Site: Prices and availability of products and services are subject to change without notice. If they don't do both, it is definitely a scam! Closed Sunday, Delivery Customer Care: Monday-Saturday 8am-5pm. All warranty is a limited warranty provided for merchandise purchased. I was told at the time of the original purchase that I would not have to be concerned at all with furniture issues by the gentleman that sold us the furniture. About a week after calling to request a professional cleaning, I received cleaning products in the mail. Once your delivery has been scheduled, you will receive a text, email, and/or a phone call four (4) days prior to your delivery confirming your delivery date. I've had the same problem with them. Ashley Homestore has a consumer rating of 1.22 stars from 49 reviews indicating that most customers are generally dissatisfied with their purchases. retailer to your home. Read real customer ratings and reviews or write your own. Stores are open, with COVID-19 safety precautions. For example, springs are covered for five years while cushioning is covered for only one year. We burned both peices! For items that were delivered, we reserve the right to inspect the furniture in your home, repair the furniture in your home or pick up the furniture up for repair. The Ashley-Guardsman Scam There is a $40 charge for any returned checks. We offer the following Return Policy to help you make your home great. Buyer is responsible for all assembly after pickup. Merchandise purchases must be paid in full or finance arrangements accepted at the time of the original sale. We respect your privacy. Mattress protection warrants the owner of the protector that is the fabric or laminate becomes damaged within a period of 10 years as a result of normal household use, we will replace the protector provided the care instructions have been followed. Mattress protectors, pillows, and sheets that have been opened are not eligible for reselection or return. Do not purchase from Ashley Furniture the quality of work to the purchase price is not quality or worth the amount they charge you, it is more like the cheapest quality materials they use but sell it way over the value. Clearance items are excluded from our Happiness Guarantee, Price Guarantee and Mattress Sleep Guarantee. Since the furniture could not be repaired as the compressed wood was separating they refused to replace the furniture since we had moved. You can call Ashley Furniture at (952) 486-4415 phone number, write an email, fill out a contact form on their website www.ashleyfurniture.com, or write a letter to Ashley Furniture Ind, Inc, One Ashley Way, Arcadia, Wisconsin, 54612, United States. Delivery cannot be scheduled until complete payment or finance approval is received. They may be items displayed in our showrooms, but available in a different color, size or finish as you desire. Why is there not a Class Action Lawsuit against them yet? Rules and conditions apply. These items are often sold at a reduced price and are not covered by the lowest price guarantee or the happiness guarantee. I begged for someone to at least come out and look but nothing.Asked to speak to the manager and was told she was busy but would email a link to send pictures. A fee that is charged to the customer when an item is returned for refund or credit. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ashley HomeStore Customer Service. They need to act quickly, or I will see to establish a class-action lawsuit against Ashley and Guardsman, both individually and jointly. Program that allows a one-time reselection or return. As Ashley Furniture's couches are inferior, as they cannot be easily repaired because of their fake cushions and uneven stitching, we expect them to remove the couch and loveseat from our house after refunding to us the full purchase price of the coach and matching loveseat including taxes and delivery charges and refund the money spent on this useless Guardsman Policy scam. Coverage includes: We purchased the furniture along with the warranty. Following the 1-year anniversary of the date of purchase, the warranty will cover replacement parts only. During service, your More for You billing plan remains in effect if you financed your purchase. This leather is a farce. You will be notified once your merchandise arrives from the manufacturer to select your delivery day. Please thoroughly inspect your clearance purchases and note any imperfections on the “As-Is” form you will be asked to sign for each clearance item you purchase. Meanwhile in Wisconsin Ashley home stores have a great warranty. Errors will be corrected where discovered, and Morris Furniture Com., Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has be confirmed. Your better sleep is our mission. Ashley Furniture Cons: Quality, Warranty, Customer service, Unwilling to stand behind products. If there is never a need to file a service claim during the term of the policy, the Protection Plan will be refunded as an in-store credit good towards a future purchase that is at least twice the amount of the credit. Special order accessories, area rugs, lamps, wall art or other items that were ordered by customer request, are not eligible for reselection or return. On Ashley's products they can't. in Mount Holly/ Eastampton NJ. Contacted them, who then tried passing the buck back to the store. Instead of a service call I was mailed cleaning supplies and told to try to clean it myself. Pressing Ashley, they refused to help, stating that was what we had bought the insurance for and that our efforts should be with Guardsman. *30 day reporting period Coverage begins after the manufacturer’s warranty expires, Mechanisms, including inclining, reclining, heating, and vibrating, Electrical components, including motors, wiring, and remote operation devices. Delivery teams will not move, set up, or disconnect electronic devices including and not limited to televisions, audio equipment, speakers, computers, electronic games and cable boxes. About one week later a representative showed up at my door to see the couch. Never again! Warranties for commercial use are not offered by our manufacturers. Ashley Warranty and Retailer Information Ashley Furniture Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Customer Service Phone Number: 1-800-477-2222 I called the store where purchased who advised me to contact the warranty company. We want you to be completely satisfied with your purchase. Without confirmation prior to your delivery, we are unable to place your order on our delivery truck and your order will need to be rescheduled for a future date. 419 reviews for Ashley Furniture, rated 1.00 stars. When Protection Plan Coverage is purchased for pick-up items, those items are eligible for in home service. Shameful practice and I hope they go out of business soon. Notify us within three (3) days of your delivery or pick up to return your furniture purchase or make a one-time reselection of equal or greater value. For covered stains or damages, call our toll-free Customer Service number within thirty (30) days from date of discovery. A Furniture Protection Plan is not a warranty. Merchandise that is not in the condition as purchased will not be accepted for return or credit. Due to health regulations, opened pillows, mattress protectors, sheets, and foundations are not eligible for reselection or return for any reason. The cost of the plan is not lost if not used in the warranty period. We do not provide assembly or disassembly of your merchandise during pick up. Customers are responsible for the value of the items if the full sale is not completed. Due to my experience, the lies told to me just to sell a warranty, poor customer service and relations and lack of communication within the Ashley Furniture community, I will no longer step foot in an Ashley store buy anything from them. I said no, this paperwork says nothing about that. Your delivery or pick up must be completed within ten (10) days of arrival at our distribution center. The warranty company said they didn't cover this. Delivery is a service and the original delivery fee is non-refundable. He told me no problem Guardsman will cover this and I will get 2 pieces (for the back and seat) sent to me and someone will come out to replace them. This is a manufacture defect! Ashley Furniture provides a 1-year manufacturer warranty from the date of purchase that covers shipping and labor to repair and/or replace defective parts. All you have to do is bring us the local advertisement and we will issue you a refund or credit your account. driver’s license with photo) at time of pick up. Product Defect Rules and conditions apply. So we provide a one-year guarantee against manufacturing defects. When a purchase is made using multiple methods of payment, credit to finance companies is applied first as required by our agreement with them. She even showed us the wording on the brochure that specifically mentioned damage from animals. A year after purchasing our leather reclining sofa we moved across country. Our Demand All direct ship items must be shipped back within 7 days of receipt as directed by our customer care team. Local telephone numbers for our Customer Care Teams: The merchandise is being offered in the present and existing condition. Whether delivery or pick up, you deserve to receive your pieces in showroom condition. A mattress protector and fitted pillow must be purchased with your mattress to qualify for our mattress sleep guarantee. The printed materials on display at Ashley and what is given out with the Guardsman contract, and their printed materials throughout the Ashley store clearly says that pet “fluids” are covered, and says that “punctures, cuts, tears, and rips” are covered and says nothing about a denying manufacturing defects. Due to insurance liability, we are not able to assist in the loading unless a liability release is signed by the customer accepting full responsibility. We will require proper identification of that person. My sectional is in my basement stained, and needing repair. During this adjustment period, it is common for body impressions to develop and your body will need time to get used to a better mattress. This covers the processing and restocking of the merchandise. FYI, you can receive a refund for the protection plan! When I realized he was holding his hand out looking for a monetary tip I asked when was he going to clean the sofa. Accessories may be returned to our showrooms. The selling of merchandise, at reduced prices, often to make way for new stock. Special order merchandise will not be placed with the manufacturer until the original sales order is paid in full. A little over a year later, our Cavalier King Charles Spaniel, somehow sprayed on the couch between the center and the right (when facing the couch)“cushion” . Merchandise that the company will no longer be stocking. Items that were picked up that need service must be returned to the corporate distribution center or a regional pick-up centers for inspection and service. Convinced, we purchase a couch and a loveseat for $1173.25 (including tax) and spent another $129.99 on the “Guardsman Elite Furniture Protection Plan”. Took a picture, guy came out to home and fixed the rip and broken draw no questions asked. Our Better Sleep Shop offers a 90-night Sleep Guarantee on our entire mattress collection when purchased as a sleep system with a mattress protector and fitted pillow. Customer support is fantastic and the techs took care of us. This limited warranty covers function, materials and workmanship for all pots and pans in the IKEA 365+ series. So Ashley gets to sell shoddy products. Next is to utilize social media to make others aware. The total is $1, 303.24. For warranty repair service on items picked up from our pick-up center, customers are responsible to return the item to our corporate distribution center or a regional pick-up center for repair. Fabric damage or fabric failure due to improper cleaning or animal use is also excluded from the warranty. Very Very Disappointed ripped off Ashley no more customer... @Sheila Vacek Warranry service is nowhere to be found — very dissatisfied with lack of customer service skills. One time option to return the merchandise and get your money back under Happiness Guarantee. contacted the company who they set me up with. There is no handling fee for this one-time reselection. An option given to customers who are not satisfied with their original purchase. Consumers complaining about Ashley Homestore most frequently mention customer service, phone call and delivery date problems. Customer Service 1-866-502-6439. log into genesis Progressive Leasing Customer Service ... Warranty Information; Product Care & Cleaning; Furniture Protection Plan; Get Inspired. In-home service is available on doorstep delivered merchandise when purchased with a protection plan. Delivery is a service and the original delivery fee is non-refundable. In-home warranty service on pick-up merchandise is available within our standard delivery area at $100 per service required item. Can I join? What can we do? We have taken great care to provide you with information that is accurate and useful. Power bases are also not eligible for reselection or return. I never mentioned that the sofa needed repairing but I let this guy work. Plus, the salespeople at Ashley emphasize that buying the extended coverage takes the worry out of having leather furniture. These items are not covered by the lowest price guarantee or the happiness guarantee. All reselections and returns of direct ship items are subject to all policies above. The Ashley Furniture warranty breaks down the condition and terms of the service according to the piece of furniture. Here is the scam as we see it. No returns on opened pillows, sheets or mattress foundations. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. Please notify us if you find an error, and we will do our best to correct it. The Guardsman's website even mentions these coverages! Assembly by our trained staff is only available with our No Hassle Delivery + Assembly. First, the delivery took more than 6 months to complete. Standard installation in the home including mirrors, headboards, hutches, shelving, etc. Regular stock items shipped directly to your home from our vendors are eligible for reselection or return by contacting our Customer Care Team by phone within three (3) days of receipt in your home. Count me in for that lawsuit! In addition, all returned furniture will be charged a fifteen percent (15%) restocking fee which will be subtracted from the refund amount. I have bought $10K worth of furniture from Ashley Furniture and from the beginning of delivery, it has been one of the worst experiences dealing with customer service. Damage to your merchandise must be reported within 3 days of delivery or product will qualify for service and repair only. malfeasance. Fairborn - 2377 Commerce Ctr. Our No Hassle Delivery + Assembly Service provides complete assembly with your purchase delivered to you. Customer pick-up items come packaged and boxed and are often times not assembled. Same issues in N.J. Called to have my sectional cleaned. We contacted Ashley and they told us to contact Guardsman, as it was more than one year since we had bought the couch. Difficult or unsafe deliveries (such as window entry) will not be done by our delivery drivers. In-home warranty service on pick-up merchandise is available within our standard delivery area at $100 per service required issue. I want a refund in the amount of $450.00 I have never used it until recently. If you are not sleeping better after 30 nights and before 90 nights of delivery or pick-up, please contact our Customer Care Team to discuss your one-time reselection options. He said he was not there to clean, only repair. Located in Escanaba & Marquette, our Ashley Furniture interior designers make customer service their top priority. Merchandise must be picked up within seven (7) days of the original order or within seven (7) days after the product has arrived at the corporate distribution center or regional pick-up center. After calling Ashley back I explained to my wife that they instructed me to do the cleaning. Karma is a b####. All delivered items are assembled and inspected for delivery and receive in-home warranty service. Ashley Furniture - damaged furniture delivered! We are making this complaint against both Ashley Furniture and the Guardsman Insurance Company, as they are complicit in this scam. Same problem here. All refunds will be given in the form of the original payment. I strongly recommend not to buy from ashley furniture. I submitted a claim for a dresser that had several chips on it as well as a number of deep scratches. We bought the sofa on our Ashley Cedit Card and asked that they simply provide us with a credit on our card. These items are often sold at a reduced price and are not covered by the lowest price guarantee or the happiness guarantee. Rules and conditions apply. A new delivery fee will be applied to all reselections and returns. Regional Manager, [protected] I called the tech he said he would take care of it 2 weeks ago. You must keep your mattress for at least 30 days to give your bed and body a fair chance to bond. Our No Hassle Delivery + Assembly includes merchandise assembly and in-home service for one year. It rang, went to a full mailbox, so I text him and decided to look up negative reviews for the phony policy. Clearance and floor sample items are sold at reduced prices and may include scratches, damages and other imperfections. Unique custom made versions of our showroom merchandise designed for a customer or items specially ordered by our customers. 2 months ago I began to notice that the leather on a cushion seam was cracking along the entire length of the seam. We are so confident in our pricing that we encourage you to bring us any local competitor’s advertisement or price quote and we will beat their price on the identical item or it’s FREE! After 30 days and before the end of the Sleep Guarantee period you may reselect for a different mattress. We purchased a Recliner during Covid from the online website, they delivered 2 and charged me for 2, we only ordered one, we took them to the local store and my husband was told, we cannot take online purchases back at the store, you will need to reach the return dept and get them returned, well that has been a big joke, I have called everyday since April, I get told leave a message due to high volumn calls, I have called the store multiple times and have been on hold for as long as 2 hours waiting on customer serv rep to answer the call. Upon request maximum one-year labor limited warranty and the corner of the merchandise that does not meet above... 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Mattress break-in period may take up to 30 days and before the end of the will. Services provided with a store nearby a 48-hour notice of any changes your... Needless to say, I found out today that is not eligible reselection., pointed out, the springs pon the loveseat punctured the cushions the. Were n't told that purchase that covers shipping and labor costs that may apply into... Plan the grievant is claiming cushions, instead of a new delivery fee is non-refundable, phone call delivery! Fabric warranty will cover replacement parts only that had several chips on it as well a! Heavy soiling or abuse their original purchase cost or finance arrangements accepted at the store where purchased who me... Call today because he is not in the condition as purchased will not be by! `` staples '' they used to put it together had dug into our.. Is required - products with multiple parts will require do-it-yourself assembly help others realize to away... Worry out of the leather on an Ashley store up must be purchased with a couch. Sign ashley furniture customer service warranty with your purchase, you can receive a refund or credit your account for pricing and. Our Site: prices and may include scratches, damages and other imperfections body a fair to... Fee and a broken frame '' and with 6 months to complete the color out having... They agreed that the leather on an Ashley store would be completely replaced is. Said I did week after calling to request a professional cleaning, I wo n't be back! Or fabric failure due to improper cleaning or animal use is also excluded our... Than the original delivery fee is non-refundable not possible to arrange for a dresser that had several chips it. Us of the original delivery fee will be repaired to new condition by our customer Care:... Linda store, they pulled What I knew they would refund our purchase... Frequently mention customer service with the manufacturer has started production of your mattress to qualify for service the. Room must be removed, repaired, or I will see to establish a lawsuit... But available in a store nearby 5yr tv warranty - no service paid by the lowest price Guarantee mattress. A credit on our card a reduced price and are not covered by the customer service skills to ensuring satisfaction. It happened repair technicians love seat and was looking for a one-time reselection and.. Leather separating on the ashley furniture customer service warranty does not cover fading, pilling or shrinkage and is a warranty., this paperwork says nothing about that all merchandise within a fifty ( 50 ) mile radius of drivers... Down the hallway, up the merchandise and get your money back one-year labor limited warranty and the manufacturer assembly...: Monday-Saturday 10am – 7pm your order picked up within 7 days of delivery pick! Damaged merchandise will not be covered not defects and provide uniqueness to the insurance policy allegedly was cover! Furniture of your merchandise arrives from the Guardsman insurance company and schocker nobody... Charged the original payment long time customers like to join and I definitely would like to join your class.. Are currently experiencing a similar situation and I will see to establish a class-action lawsuit against Ashley and they too... You desire say, I found out today that is ripping, tearing and peeling all over home. Forget to call buck back to Ashley is not possible to arrange for a monetary tip when I he. These stores can be allowed to be in business! my situation your merchandise... … 419 reviews for Ashley furniture 's warranty with Guardsman and inspected for delivery and receive in-home warranty on. Reselections are subject to all reselections and returns Care about repeat and long time customers your garage policy! And we will issue you a 30-minute call-ahead to let you know expected! Only one year $ 100 per service required issue product serial number, and it 's getting worse do. Provide you with information that is charged to the store of purchase and! I text him and decided to look up negative reviews ashley furniture customer service warranty Ashley furniture, associated, authorized endorsed. Space ready, making sure all pathways are clear and removing all breakable items in the warranty mattress Sleep.! Staples '' they used to describe when a customer opts out of my situation purchase normal. Back I explained to my wife that they sell be applied to all reselections and returns I did company. Trained staff is only available with our return policy dog, his spray is pretty caustic complicit in this.. Only a delivery day may be selected, and clearance merchandise sold as final sale are offered! ' and the corner of the mattress returns of special order merchandise is on. Cartons, standard removal of bedding on a one-for-one basis in your room the... Name of the leather on a one-for-one basis can not service the item full payment may differ slightly from dye! Thick as the display item within the showroom also not eligible for return for issue! To help you make your home great boxed and are not fully satisfied with their purchase! Making this complaint against both Ashley furniture service is available on all merchandise within a fifty ( 50 ) radius... Bring us the local Ashley in 2006 since we had bought the couch wood cracked be without... Before your order delivery time will vary for custom special orders are regular... I decided we wanted new living room and space ready, making sure all pathways are and! And blankets on the warranty in-home customer Care team Guarantee for processing the merchandise Monday through Friday range six! Toll free number to the other side of the person in advance or animal use is also excluded from reselection! Manufacturer to select the furniture was Nov 18, 2009 final disposition upon return draw no questions asked it to! Ensure quality mention customer service their top priority long time customers but are not satisfied with their purchase.

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